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  1. Introductory provisions

    These terms and conditions apply to purchases in the online store www.zentai-cz.cz. Other matters not listed here are governed by the Civil Code (No. 89/2012 Coll.), The Consumer Protection Act (No. 634/1992 Coll.) And other legal regulations, as amended. The conditions further define and specify the rights and obligations of the seller, which is the company Bonovo sro, with its registered office at: Žižkova 968, Přelouč 535 01. IČ: 06419356 Registered in the Commercial Register kept by the Municipal Court in Hradec Králové, Section C, Insert 40228, on 8.9.2017 . Phone: +420 608 125 647 and +420 608 205 031. Email: info@zentai-cz.cz. Contact address: Bonovo sro, Žižkova 968, 535 01 Přelouč. Opening hours: MON-FRI: 8:00 - 18:00, further by personal agreement.

  2. Definitions

    Consumer contract - a purchase contract, a contract for work, or other contracts, if the contracting parties are the consumer on the one hand and the supplier on the other hand, resp. seller.

    Supplier / seller - is a person who acts within the scope of his business or other entrepreneurial activity when concluding and fulfilling a contract. It is an entrepreneur who directly or through other entrepreneurs supplies the buyer with products or provides services.

    Buyer / consumer - is a person who does not act within the scope of his business or other entrepreneurial activity when concluding and fulfilling the contract.

    Purchase contract - the buyer's order is a draft of the purchase contract and the purchase contract itself is concluded at the moment of delivery of the buyer's binding consent to this proposal (binding confirmation of the order by the seller). From this moment, mutual rights and obligations arise between the buyer and the seller.

    By concluding the purchase contract, the buyer confirms that he has read these terms and conditions and that he agrees with them. The buyer is sufficiently informed of these terms and conditions before the actual execution of the order and has the opportunity to become acquainted with them. These business conditions are an integral part of the concluded contract.

  3. A conclusion of the contract

    The seller will receive from the buyer a draft contract (order), which the seller will confirm by e-mail to the address provided by the buyer. By confirming the order, the contract is concluded.

    The contract is concluded in the Czech language, unless the circumstances on the part of the seller or the buyer prevent it, the contract can be concluded in another language understandable to both parties. The concluded contract is archived by the seller for the purpose of its successful performance and is not accessible to third parties. Information about the individual technical steps leading to the conclusion of the contract is evident from the ordering process in our online store and the buyer has the opportunity to check and possibly correct the order before sending it. These terms and conditions are displayed on the website of our online store and thus enables archiving and reproduction by the buyer.

    At the request of the buyer, he will receive a copy for a handling fee of CZK 100contract (order and confirmation) sent by post, in case the buyer requires a physical copy of the contract. Otherwise, the sent order and its subsequent confirmation by the seller, or other relevant documents attesting to the conclusion of the contract (invoice, etc.)

  4. Origin of goods
    All goods offered on our website www.zentai-cz.cz are made - sewn in a country outside the European Union, in Hong Kong. All goods are of the first quality with double output control. Our company offers its customers only goods in 100% quality. Important notice: The color design of the products in our e-shop is affected by the settings of your monitor. ! It can be slightly different from the real look!
  5. Product information

    All data and pictures of goods, presented on our website www.zentai-cz.cz, are taken from the presentations of suppliers of goods. All manufacturers reserve the right to change the technical parameters, or change the appearance of the product, for the entire period of validity of the offer. All information provided in this way on the website www.zentai-cz.cz., Ie binding only to this extent.

    If you want to confirm or specify any information about the goods, you can call us on 608 125 647. We will provide you with the information or find out the details of the product so that you can obtain current and accurate information. In no case do we get rid of our obligation to properly inform about the properties of the offered goods.

  6. Warranty of goods

    All goods offered on our website are covered by a 24-month warranty.

    In accordance with § 620 paragraph 3 of the Civil Code, it serves as a basis for the recognition of the guarantee in the same way as in EU countries the acquisition document - invoice. The warranty period begins on the day the goods are handed over to the buyer.

  7. Complaint goods

    Depending on the type of defects and under the conditions stipulated by generally binding legal regulations, in particular Act No. 40/1964 Coll., The Civil Code, Act No. 634/1992 Coll., On Consumer Protection, and Act No. 513/1991 Coll. , the Commercial Code, as amended, the buyer has the opportunity to demand in the event of a complaint, especially that the defective goods be replaced with new goods.

    According to the Civil Code - Title Five: Consumer Contracts, § 53, paragraph 8, letter c,) the consumer may not withdraw from the contract and exercise the right to return the goods without giving reasons within 14 days of receipt and to.c) the delivery of goods adapted to the wishes of the consumer or to his person, as well as goods which are perishable, worn out or obsolete.

    The right to claim the warranty may lapse if: We recommend: Important!

    From the above information it follows that Lycra as a material is less resistant to sunlight, direct radiant heat, chemicals such as chlorine and / or substances contained in sunscreens or sunscreens. body creams. It lasts withoutproblems even in salty, chlorinated water, but the product must always be washed thoroughly under running water.

    Zentai Suits made of Lycra, Spandex and Nylon material, washable in lukewarm water up to 40 ° C, can also be washed in a washing machine for a short program up to 40 ° C. Do not squeeze, just lightly squeeze and leave loose until completely dry. Do not dry extremely in direct sunlight.

    Complaint procedure:
    If the suit was sewn or made according to the customer's dimensions and the dimensions do not correspond to the dimensions specified when ordering, please proceed as follows:
    Please attach a meter to the problem area and take a photo of the incorrect size. send a photo or even more photos via e-mail to info@zentai-cz.cz. Please do this immediately after receiving and testing the suit.
    Then we will contact you immediately and suggest the quickest remedy. The most common suggestion in cases of incorrect sewing according to dimensions is to order a new suit.

    You can also contact us by phone at 608 125 647 - Mr. Novotný Miroslav.

    Send the damaged goods as a recommended package (we recommend insuring the amount of the purchase price) to our address: Bonovo sro, Žižkova 968, 535 01 Přelouč.

    We will handle your complaint as quickly as possible, due to custom sewing and the time required for this operation.
    • The product was damaged during transport (obvious damage to the goods or their packaging must be addressed immediately with the carrier. The customer is not obliged to take over such goods from the carrier and must immediately inform the seller of the damage).
    • The product was used in conditions that did not meet the parameters and requirements specified in the product detail.
    • The product was damaged by the elements.
    • The product has been damaged by excessive loading or use contrary to the conditions stated in the product description. In particular, the use of unsuitable or expressly prohibited chlorine-based detergents.
  8. Withdrawal from the contract by the seller
    The seller reserves the right to withdraw from the contract in cases of:  
    The goods stopped being manufactured or delivered to the Czech Republic.
    For goods marked as a SPECIAL OFFER, or with an addendum UNTIL SOLD OUT, when the final price and availability is limited in time
  9. Withdrawal from the contract by the buyer

    The buyer has the right to withdraw from the contract within 14 days of receipt of the goods, provided that the suit was ordered in a standard size (table of standard sizes S, M, L, XL, XXL), which is only for the Lycra and Spandex category and assortment of the Nylon category, and without other parametric adjustments,   regardless of the method of taking over the goods or making the payment. This period is intended to acquaint the buyer to a reasonable extent with the nature, properties and functionality of the goods. The buyer is entitled to withdraw from the contract at any time before delivery of the goods. Withdrawal from the contract the buyer sends to the seller via email,by a letter delivered by the Czech Post, or handed over in person within a 14-day period. The buyer does not have to state the reason for which he withdraws from the contract. To facilitate communication, it is appropriate to state in the withdrawal the date of purchase or the contract number of the sales document, bank details and the chosen method of returning the goods. The seller is obliged to return to the buyer the amount fully corresponding to the price of the goods and the paid costs for its delivery within 14 days of withdrawal from the contract, to the account specified by the buyer in the notice of withdrawal from the purchase contract. If the seller offers several options within a certain method of delivery of goods, he is obliged to replace the cheapest of them to the buyer. No later than within the same period of 14 days, the buyer is obliged to send or hand over the purchased goods to the seller. The goods should be returned to the seller complete, preferably in the original packaging, must not show signs of wear or damage. For a quick and trouble-free settlement of withdrawal from the contract, the buyer is recommended to send the goods to the address Bonovo sro, Žižkova 968, 535 01 Přelouč. The buyer is advised, in his own interest, to insure the goods in case of damage or loss during transport and to bind the insurance indemnity in favor of the seller. The cost of returning the goods, including the recommended insurance, is paid by the buyer. If the returned goods are damaged by a breach of the buyer's obligations, the seller is entitled to claim from the buyer compensation for the reduction in the value of the goods and set it off against the amount returned.

    The buyer cannot withdraw from the contract (it is an exception to the right to withdraw from the distance contract) if the goods are manufactured according to the consumer's requirements or goods adapted to personal needs. This exception is regulated in § 1837 letter d) of the Civil Code. Goods manufactured to consumer requirements are further defined in Article 2 of Directive 2011/83 / EU on consumer rights as "goods which are not prefabricated and which are produced on the basis of an individual choice or decision of the consumer". Recital 49 of the Directive cites as an example goods made according to the consumer's requirements or goods clearly tailored to personal needs, for which the consumer states the requirements (dimensions) or has requested specific characteristics (location of zipper, holes, etc.), then we can speak of goods that are basically unique and has been manufactured according to the individual wishes and requirements stated by the consumer.

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